Nine years ago, when we first presented the ‘Report a Fault’ feature in the AirportLabs Airport Community App, an airport executive looked at me skeptically. “But this will flood us with issues!” he exclaimed. My response? “That’s the point!”
Fast forward to today, and that same feature helps resolve over 16,000 issues monthly across airports worldwide. We’ve empowered every employee to be an inspector, ensuring smoother operations and happier passengers.