Airports are spending more on IT, but many still aren’t satisfied with the results. Roland Berger and others describe it as a satisfaction gap: investment is up, perceived impact isn’t.
One lever is the one display every passenger sees—the FIDS. If it stays a rigid, hard-coded data wall, you’re leaving wayfinding and commercial value on the table.
ACI World - Airports Council International frames airports as digital ecosystems where every touchpoint should support a seamless journey.
We’ve written about how we at AirportLabs see it: FIDS as a single source of truth with the AODB, cloud flexibility, and a shift from “cost per screen” to “value from the experience.”
Read it here: From Information to Inspiration: Reimagining the Role of FIDS https://lnkd.in/dKesKneQ
Roland Berger and ACI references in comments.