https://uiorean.com/tags/product/Recent content in Product on Ligiu UioreanHugoen_USTue, 07 Jul 2026 09:00:00 +0000https://uiorean.com/posts/2026-07-07-i-still-read-every-support-ticket/Tue, 07 Jul 2026 09:00:00 +0000https://uiorean.com/posts/2026-07-07-i-still-read-every-support-ticket/<p>I still read every support ticket. On the rare occasion we have a major incident, I join the call too.</p> <p>One thing I should say up front: I do not run support, and neither should you. We have people who do that job far better than I would. My aim is not to micromanage them or to compete with the service desk. I read the tickets because they are the cheapest education available to me.</p>